VALZY PRIVACY POLICY

1. Introduction

Welcome to Valzy ("Valzy," "we," "our," or "us"), a technology platform operated by VALZY TECH PRIVATE LIMITED that enables users to seamlessly access digital valet parking services through our mobile application and related services.

This Privacy Policy explains how we collect, use, process, store, share, and protect your personal information when you access or use the Valzy mobile application ("App"), our website, customer support channels, QR code services, notification services, and any other services operated by us (collectively, the "Services").

Your privacy is important to us. We are committed to handling your personal information responsibly, transparently, and in accordance with applicable laws, including the Digital Personal Data Protection Act, 2023 (India) and other applicable privacy regulations.

By creating an account, accessing, or using our Services, you acknowledge that you have read and understood this Privacy Policy and consent to the collection, processing, storage, and disclosure of your information as described herein.

If you do not agree with this Privacy Policy, please do not use our Services.

2. About Valzy

Valzy is a software platform that connects customers, valet operators, venues, hotels, restaurants, event organizers, and authorized personnel through digital tools designed to improve the valet parking experience.

Valzy provides technology that enables users to:

• register and manage vehicles;
• request valet parking services;
• check in vehicles using QR codes or other supported methods;
• monitor valet request status;
• receive real-time notifications regarding vehicle handling;
• manage household and family vehicle access;
• view digital trip history and receipts;
• communicate with authorized valet operators through supported channels.

Valzy is not a valet parking company.

Valzy does not employ valet drivers, physically park vehicles, transport vehicles, operate parking facilities, or take possession or custody of vehicles.

All valet parking services are independently provided by third-party valet operators, venues, hotels, restaurants, event organizers, or other authorized service providers.

3. Scope of this Privacy Policy

This Privacy Policy applies to information collected through:

• the Valzy Customer Mobile Application;
• the Valzy website;
• customer support communications;
• QR code-based vehicle check-in systems;
• WhatsApp notifications and communications sent through authorized integrations;
• push notification services;
• account registration;
• future features that may be introduced as part of the Valzy platform.

This Privacy Policy does not apply to:

• third-party websites linked from our Services;
• valet operators' own internal systems;
• third-party payment providers (if introduced in the future);
• third-party services that maintain separate privacy policies.

Users are encouraged to review the privacy policies of third-party services before providing information directly to them.

4. Definitions

For the purposes of this Privacy Policy:

• "Account" means a registered Valzy customer account.
• "App" means the Valzy Customer mobile application available on supported mobile platforms.
• "Personal Data" means any information that identifies or can reasonably identify an individual, either directly or indirectly.
• "Sensitive Information" refers to information that may require additional protection under applicable law.
• "Vehicle Information" means information relating to vehicles registered within the App, including registration numbers, make, model, color, and related details.
• "Household" means a group of users authorized by an account owner to access and manage designated vehicles through family-sharing features.
• "Household Owner" means the primary account holder responsible for managing household members and permissions.
• "Household Member" means an invited user who has been granted access by the Household Owner.
• "Valet Operator" means the independent company or organization responsible for providing valet parking services at a venue.
• "Venue" means any hotel, restaurant, event location, commercial establishment, residential complex, or other location where Valzy-powered valet services are offered.
• "Processing" means any operation performed on Personal Data, including collection, recording, storage, organization, retrieval, use, disclosure, transmission, deletion, or destruction.
• "Services" means the Valzy mobile application, website, QR systems, notifications, APIs, support services, and related digital offerings.

5. Information We Collect

To provide our Services effectively, securely, and efficiently, we collect information that you voluntarily provide, information generated during your use of our Services, and limited technical information necessary for the operation of the platform.

We collect only the information reasonably necessary to operate and improve our Services.

5.1 Account Information

When you create or maintain a Valzy account, we may collect:

• Full name;
• Mobile phone number;
• Email address;
• Password (stored only in encrypted and hashed form);
• Authentication credentials;
• Login verification details;
• Account preferences;
• Communication preferences.

Depending on your chosen authentication method, you may register or sign in using:

• Mobile Number and One-Time Password (OTP);
• Email Address and Password;
• Google Sign-In;
• Sign in with Apple;
• Facebook Login.

Information received from third-party identity providers is limited to the information you authorize those providers to share with Valzy.

5.2 Vehicle Information

To enable valet operations, we collect information relating to vehicles registered within your account, including:

• Vehicle registration number;
• Vehicle make;
• Vehicle model;
• Vehicle color;
• Optional notes or instructions relating to the vehicle.

You may manually enter this information or use our camera-based number plate scanning feature where available.

5.3 Camera and Number Plate Recognition

If you choose to use the vehicle registration scanning feature, the App requests access to your device's camera solely for the purpose of capturing an image of your vehicle's license plate.

The captured image is securely uploaded to our cloud infrastructure and processed using artificial intelligence-powered optical character recognition (OCR) technology to extract the vehicle registration number.

The captured image:

• is used only for extracting the registration number;
• is not used to identify individuals;
• is not used for advertising purposes;
• is not used to train artificial intelligence or machine learning models;
• is retained only for a limited operational period and is ordinarily deleted within 24 hours after processing unless longer retention is required by law or to investigate fraud, abuse, or security incidents.

Users may instead manually enter their vehicle registration number without using the camera feature.

5.4 Household and Family Information

Where you choose to use our Household or Family Sharing features, we collect and process information necessary to enable shared vehicle management.

This may include:

• Household name;
• Mobile phone numbers of invited members;
• Membership status;
• User roles within the household;
• Vehicle access permissions;
• Household activity relating to shared vehicles.

Household members may be able to:

• view shared vehicles;
• request vehicle retrieval;
• view trip history associated with shared vehicles;
• access digital receipts;
• receive relevant notifications relating to shared vehicles;
• subject to permissions configured by the Household Owner.

5.5 Valet Service Information

When you use Valzy to access valet services, we collect operational information including:

• check-in records;
• QR tokens;
• session identifiers;
• retrieval requests;
• preferred retrieval timing;
• valet request status;
• timestamps relating to valet operations;
• venue information;
• assigned valet operator information;
• digital trip receipts;
• service ratings;
• customer feedback;
• optional comments.

This information enables us to facilitate valet operations, maintain service history, resolve disputes, improve platform performance, and support customer service.

5.6 Vehicle Condition Photographs

During valet operations, authorized valet personnel may capture photographs of your vehicle, including:

• exterior condition;
• dashboard;
• odometer (where required by venue policy);
• vehicle registration plate.

These photographs are intended to document vehicle condition before and during valet handling.

Customers may continue to access these photographs through their account as part of their service history.

Following completion of the valet session, these photographs are no longer available to valet personnel through the application. Access by the valet operator thereafter may occur only through authorized requests processed by Valzy for legitimate operational, legal, fraud prevention, audit, insurance, or dispute resolution purposes.

6. Device Information and Technical Data

To operate our Services securely, reliably, and efficiently, Valzy collects limited technical and device-related information. We collect only the information reasonably necessary to provide, maintain, improve, and secure the Services.

Depending on your use of the App, we may collect:

• Device operating system (such as Android or iOS)
• Application version
• Push notification token (Firebase Cloud Messaging (FCM) or Apple Push Notification service (APNs))
• Device language settings
• Time zone
• Authentication session identifiers
• Notification preference settings
• Application logs necessary for troubleshooting
• Anonymous diagnostic information generated during normal use

We do not collect:

• your precise GPS location;
• your approximate location;
• your contacts;
• your microphone recordings;
• your photo gallery or stored images;
• your biometric identifiers (such as Face ID or fingerprints);
• your advertising identifier;
• your browsing history outside Valzy;
• information about other applications installed on your device.

We do not engage in cross-application tracking or behavioral profiling across unrelated services.

7. Push Notifications

Valzy provides real-time notifications to improve your valet parking experience.

These notifications may include:

• Vehicle successfully checked in
• Vehicle received by valet
• Vehicle parked
• Retrieval request confirmation
• Vehicle on the way
• Vehicle ready for collection
• Vehicle delivered
• Service reminders
• Security alerts
• Important account notifications
• Service interruptions
• New platform features
• Promotional offers (where permitted)

To deliver these notifications, Valzy stores your device's push notification token together with limited technical information required for message routing.

Users may disable push notifications at any time through:

• the Valzy application settings; or
• the device's operating system settings.

Disabling notifications may affect your ability to receive important real-time updates regarding valet operations.

Where push notifications are disabled, Valzy unregisters the associated notification token from our systems where technically feasible.

8. Promotional Communications

From time to time, Valzy may communicate with users regarding:

• new features;
• promotional offers;
• loyalty programs;
• referral campaigns;
• partner offers;
• surveys;
• marketing announcements;
• educational content relating to our Services.

These communications may be sent through:

• push notifications;
• email;
• WhatsApp;
• SMS (where applicable).

Users may opt out of promotional communications at any time by:

• adjusting notification preferences within the App;
• using unsubscribe options provided in communications;
• contacting Valzy support.

Certain operational communications—including OTPs, security alerts, account notifications, and vehicle status updates—are essential to the functioning of the Services and cannot be opted out of while maintaining an active account.

9. Camera Permission

Valzy requests access to your device's camera only when you choose to use features that require image capture.

Currently, camera access is used solely for:

• scanning vehicle registration plates;
• assisting with automatic extraction of vehicle registration numbers using OCR technology.

The camera is activated only when initiated by you. Valzy does not access your camera in the background and does not continuously monitor or record video.

Valzy does not access your photo gallery or existing images stored on your device unless a future feature specifically requests such permission and you explicitly grant it.

10. Authentication and Account Security

To protect user accounts and prevent unauthorized access, Valzy supports multiple authentication methods, including:

• Mobile Number with One-Time Password (OTP)
• Email Address and Password
• Google Sign-In
• Sign in with Apple
• Facebook Login

Passwords are not stored in plain text and are processed using secure hashing techniques.

Users are responsible for:

• maintaining the confidentiality of their credentials;
• protecting devices used to access the Services;
• promptly notifying Valzy of any suspected unauthorized access.

Valzy reserves the right to require additional verification where suspicious activity or security risks are detected.

11. Artificial Intelligence and Optical Character Recognition (OCR)

Valzy uses artificial intelligence-powered Optical Character Recognition (OCR) technology to improve the efficiency and accuracy of vehicle registration entry.

When you choose to scan your vehicle's registration plate:

• A temporary image is captured using your device's camera.
• The image is securely transmitted to Valzy's cloud infrastructure.
• The image is processed using AI-powered OCR services to identify the registration number.
• The extracted registration number is returned to the App for your review.
• The temporary image is ordinarily deleted within 24 hours after processing, unless longer retention is required to comply with legal obligations, investigate fraud, resolve disputes, or address security incidents.

Valzy does not use these images:

• to identify individuals;
• to build customer profiles;
• for advertising;
• for facial recognition;
• to train artificial intelligence models;
• for any purpose unrelated to providing the requested service.

Users may manually enter their vehicle registration number instead of using the OCR feature.

12. Household and Family Sharing

Valzy allows users to create Household groups to simplify management of shared vehicles.

Where a Household is created, invited members may, subject to permissions established by the Household Owner:

• access shared vehicles;
• request vehicle retrieval;
• view trip history relating to shared vehicles;
• access digital receipts;
• receive relevant notifications;
• view vehicle status updates.

The Household Owner remains responsible for managing membership and determining who is granted access.

Users should exercise care when inviting individuals to a Household, as invited members may access information relating to shared vehicles and associated valet sessions.

Valzy is not responsible for disputes arising from Household membership, permissions, or information voluntarily shared among members.

13. Customer Ratings and Feedback

Following completion of a valet session, users may voluntarily submit:

• service ratings;
• driver ratings;
• venue ratings;
• comments;
• suggestions;
• feedback regarding their experience.

This information is used to:

• evaluate service quality;
• improve platform functionality;
• monitor operational standards;
• investigate complaints;
• recognize exceptional service;
• identify recurring operational issues.

Valzy may analyze feedback in aggregated or anonymized form to improve the Services.

14. How We Use Your Information

Valzy processes personal information only where necessary to provide, improve, secure, and support the Services.

We may use your information to:

• create and manage your account;
• authenticate your identity;
• verify ownership of registered vehicles;
• facilitate valet check-in and vehicle retrieval;
• enable QR code-based workflows;
• process vehicle registration scans;
• maintain household and family-sharing functionality;
• generate digital receipts and trip history;
• provide customer support;
• investigate complaints;
• detect and prevent fraud, abuse, and unauthorized access;
• maintain platform security;
• improve the accuracy and reliability of our Services;
• personalize your user experience;
• communicate service updates;
• deliver promotional communications where permitted;
• comply with legal obligations;
• establish, exercise, or defend legal claims;
• conduct internal analytics and operational reporting;
• improve future features and functionality.

Valzy will process your information only for legitimate business purposes consistent with this Privacy Policy and applicable law.

15. Third-Party Services and Service Providers

To operate, maintain, secure, and improve the Services, Valzy engages carefully selected third-party service providers ("Service Providers") that perform specific functions on our behalf. These providers are granted access only to the information reasonably necessary to perform the services they provide and are contractually or legally required to protect such information in accordance with applicable laws.

Depending on the Services you use, Valzy may engage the following categories of third-party providers:

Cloud Infrastructure

Valzy uses secure cloud infrastructure, including Amazon Web Services (AWS), to host application services, databases, images, documents, and operational records.

Information processed through our cloud infrastructure may include:

• Account information
• Vehicle information
• Household information
• Valet session records
• Vehicle condition photographs
• Digital receipts
• Customer support records
• Authentication information

Vehicle registration plate images captured for OCR processing are stored temporarily and are ordinarily deleted within 24 hours after successful processing unless a longer retention period is required for legal, fraud prevention, security, audit, insurance, or dispute resolution purposes.

Artificial Intelligence (OCR Processing)

Valzy utilizes Google Gemini-powered Optical Character Recognition (OCR) services solely to extract vehicle registration numbers from images voluntarily captured by users.

The OCR service:

• extracts only the registration number;
• does not perform facial recognition;
• does not identify individuals;
• is not used for customer profiling;
• is not used for advertising;
• is not used to train public artificial intelligence models.

Images submitted for OCR are processed only for the requested service.

Push Notification Providers

To deliver real-time notifications, Valzy uses:

• Firebase Cloud Messaging (FCM) for Android devices.
• Apple Push Notification service (APNs) for iOS devices.

Only the information necessary to deliver notifications is shared, including:

• push notification token;
• device platform;
• notification preferences.

Neither Firebase nor Apple receives information regarding your valet history, vehicle details, or household information for notification delivery purposes.

WhatsApp Business Services

Where users choose to receive updates through WhatsApp, Valzy utilizes the WhatsApp Business Platform to deliver operational and promotional communications.

These communications may include:

• valet status updates;
• retrieval confirmations;
• service notifications;
• promotional campaigns (where consent has been provided).

Only the information necessary to deliver these messages is processed.

Authentication Providers

Depending on the authentication method selected, Valzy may receive limited information from:

• Google
• Apple
• Facebook

The information received depends upon the permissions you authorize and may include:

• name;
• verified email address;
• profile identifier.

Valzy does not receive or store passwords associated with third-party authentication providers.

Real-Time Communication Services

To support live updates within the application, Valzy utilizes secure real-time communication technologies.

These services may process:

• authentication tokens;
• customer identifiers;
• notification status;
• active valet session updates.

Such services are used solely for operational functionality.

Future Service Providers

As Valzy evolves, additional service providers may be engaged to support future functionality including:

• payment processing;
• digital wallet integration;
• customer support;
• fraud prevention;
• cybersecurity monitoring;
• analytics;
• loyalty programs;
• identity verification;
• cloud infrastructure;
• customer relationship management.

Any such providers will receive only the information reasonably necessary to perform their services.

16. How We Share Your Information

Valzy does not sell your Personal Data.
Valzy does not rent your Personal Data.
Valzy does not trade your Personal Data.

We disclose information only where necessary to provide the Services or where required by law.

Information may be shared with:

Valet Operators

Authorized valet companies may receive information necessary to perform requested valet services, including:

• customer name;
• vehicle details;
• valet request information;
• retrieval preferences;
• operational instructions.

Venues

Hotels, restaurants, residential communities, event organizers, and other participating venues may receive information necessary to coordinate valet operations.

Household Members

Where Household Sharing has been enabled, authorized household members may access information relating to shared vehicles and associated valet sessions in accordance with permissions established by the Household Owner.

Service Providers

Information may be disclosed to trusted vendors providing services on behalf of Valzy, including:

• cloud hosting;
• authentication;
• push notifications;
• OCR processing;
• customer communications;
• technical support.

Legal Authorities

Valzy may disclose information where required:

• by applicable law;
• by court order;
• by regulatory authorities;
• to investigate suspected fraud;
• to protect user safety;
• to defend legal rights;
• to prevent criminal activity.

Corporate Transactions

If Valzy undergoes:

• merger;
• acquisition;
• investment;
• restructuring;
• financing;
• sale of assets;
• bankruptcy;
• business transfer,

user information may be transferred as part of that transaction, subject to applicable confidentiality obligations and this Privacy Policy.

17. International Data Transfers

Valzy may process, store, or transfer information outside the country in which you reside where necessary to operate the Services.

Such transfers may occur because our cloud providers, communication providers, infrastructure providers, or future business partners maintain systems in multiple jurisdictions.

Where Personal Data is transferred internationally, Valzy will take commercially reasonable measures to ensure that such transfers are protected through appropriate contractual, organizational, and technical safeguards consistent with applicable laws.

By using the Services, you acknowledge that your information may be processed in countries other than your own.

18. Cookies and Similar Technologies

When you access the Valzy website or web-based services, we may use cookies and similar technologies to improve your experience.

These technologies may include:

Essential Cookies

Required for:

• authentication;
• security;
• fraud prevention;
• session management.

These cookies cannot be disabled without affecting core functionality.

Functional Cookies

Used to remember:

• language preferences;
• login sessions;
• interface settings;
• household preferences.

Performance Cookies

Used to understand:

• application performance;
• website responsiveness;
• feature usage;
• service reliability.

Performance information is generally analyzed in aggregated or anonymized form.

Analytics Technologies

Valzy may use analytics technologies to better understand how users interact with our Services.

Analytics information may include:

• feature usage;
• screen interactions;
• navigation flow;
• application performance;
• crash diagnostics.

Analytics information is used solely to improve the Services.

19. Security Measures

Protecting your information is a core priority at Valzy.

We implement commercially reasonable administrative, technical, and organizational safeguards designed to protect Personal Data against unauthorized access, alteration, disclosure, misuse, or destruction.

Our security practices may include:

• encrypted HTTPS/TLS communications;
• encrypted password hashing;
• secure authentication systems;
• role-based access controls;
• restricted employee access;
• secure cloud infrastructure;
• firewall protection;
• continuous infrastructure monitoring;
• logging of security events;
• periodic security assessments;
• vulnerability management procedures;
• backup and disaster recovery mechanisms.

While we strive to protect your information using industry-standard safeguards, no system connected to the Internet can guarantee absolute security.

Users are encouraged to:

• protect their devices;
• maintain strong passwords;
• avoid sharing authentication credentials;
• promptly notify Valzy of suspected unauthorized access.

20. Data Retention

Valzy retains Personal Data only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, enforce agreements, and maintain platform integrity.

Retention periods vary depending upon the type of information.

Account Information

Retained until account deletion, subject to applicable legal requirements.

Vehicle Information

Retained while associated with an active account or as otherwise necessary for service continuity.

Household Information

Retained while Household functionality remains active.

Vehicle Registration Plate Images

Temporary OCR images are ordinarily deleted within 24 hours following successful processing unless retention is required for:

• fraud investigations;
• legal obligations;
• dispute resolution;
• security investigations.

Vehicle Condition Photographs

Vehicle condition photographs remain available to customers through their account while their account remains active.

Following completion of a valet session, these photographs are no longer accessible to valet personnel through the application.

Any subsequent access by valet operators requires authorization through Valzy and will occur only where operationally necessary or legally required.

Trip History and Digital Receipts

Trip history, digital receipts, and related operational records may be retained after account deletion where necessary for:

• legal compliance;
• fraud prevention;
• audit requirements;
• insurance matters;
• dispute resolution;
• establishment, exercise, or defense of legal claims.

21. Your Privacy Rights

Valzy believes users should have meaningful control over their Personal Data. Subject to applicable law, you may have the right to:

• access the Personal Data we maintain about you;
• request correction or updating of inaccurate or incomplete information;
• update your account information through the App;
• request deletion of your Personal Data;
• withdraw consent for certain processing activities where consent is the legal basis;
• object to or restrict certain processing activities where permitted by law;
• request information regarding how your Personal Data has been processed;
• request a copy of certain Personal Data that you have provided to us where applicable;
• opt out of promotional communications.

Certain information may continue to be retained where necessary to:

• comply with applicable legal obligations;
• detect or investigate fraud;
• resolve disputes;
• enforce our agreements;
• maintain business records required by law;
• protect the rights, safety, or security of Valzy, our users, partners, or the public.

22. Managing Your Information

You may manage much of your information directly within the Valzy application.

Depending on available functionality, you may:

• update your profile information;
• update your registered vehicles;
• modify household membership;
• manage notification preferences;
• enable or disable promotional communications;
• change your password;
• manage authentication methods;
• delete your account.

If you are unable to modify certain information directly within the App, you may contact Valzy using the contact details provided at the end of this Privacy Policy.

23. Account Deletion

Valzy allows users to delete their account directly through the application.

Upon receiving a valid deletion request, we will take reasonable steps to permanently delete or anonymize Personal Data that is no longer required for legitimate business or legal purposes.

Account deletion generally results in removal of:

• profile information;
• login credentials;
• saved vehicles;
• household information;
• communication preferences;
• authentication records no longer required.

However, certain categories of information may continue to be retained, including:

• trip history;
• digital receipts;
• audit records;
• fraud prevention records;
• legal compliance records;
• dispute resolution documentation;
• information required for tax, accounting, insurance, or regulatory purposes.

These records are retained only for the period reasonably necessary to satisfy the purposes for which they are maintained.

24. Data Accuracy

Users are responsible for ensuring that information provided to Valzy remains accurate, complete, and up to date.

This includes:

• mobile number;
• email address;
• registered vehicles;
• household membership;
• contact preferences.

Providing inaccurate information may affect the availability or quality of certain Services.

25. Children's Privacy

Valzy is intended for use by individuals who are 18 years of age or older.

We do not knowingly collect Personal Data directly from children below the applicable minimum age under relevant law.

If we become aware that Personal Data has been collected from a child without appropriate authorization, we will take reasonable steps to delete such information within a reasonable period.

Parents or legal guardians who believe that a child has provided Personal Data to Valzy may contact us using the details provided below.

26. Future Features

As Valzy continues to evolve, new products, features, and services may be introduced.

Future functionality may include, without limitation:

• digital payments;
• loyalty and rewards programs;
• digital memberships;
• digital valet passes;
• vehicle maintenance reminders;
• smart vehicle integrations;
• digital wallets;
• referral programs;
• customer support enhancements;
• artificial intelligence-powered service improvements;
• enterprise services;
• premium subscriptions.

Where any future feature requires the collection of additional categories of Personal Data or materially changes the manner in which Personal Data is processed, this Privacy Policy will be updated accordingly before or at the time such processing begins.

Valzy will not collect materially different categories of Personal Data without providing appropriate notice where required by applicable law.

27. Business Transfers

As Valzy grows, our business may undergo organizational changes.

If Valzy or substantially all of its assets are involved in:

• a merger;
• acquisition;
• restructuring;
• financing;
• investment;
• sale of assets;
• corporate reorganization;
• bankruptcy;
• similar business transaction,

Personal Data may be transferred as part of that transaction.

Any successor organization receiving Personal Data will remain subject to obligations consistent with this Privacy Policy or provide users with appropriate notice of material changes.

28. Compliance with Applicable Laws

Valzy is committed to processing Personal Data in accordance with applicable laws and regulations governing privacy and data protection.

This Privacy Policy has been prepared with consideration of, among other things:

• the Digital Personal Data Protection Act, 2023 (India);
• applicable Information Technology laws and regulations in India;
• internationally recognized privacy principles, where relevant.

Users located outside India acknowledge that their information may be processed in India and in other jurisdictions where Valzy or its service providers operate.

Where required by applicable law, Valzy will implement appropriate safeguards for cross-border data transfers.

29. Changes to this Privacy Policy

Valzy may update this Privacy Policy periodically to reflect:

• changes in applicable law;
• new products or services;
• changes in business practices;
• security improvements;
• technological developments;
• regulatory guidance.

When material changes are made, we may:

• update the "Last Updated" date;
• publish the revised Privacy Policy on our website;
• notify users through the App;
• send email notifications where appropriate;
• provide additional notice where required by law.

Continued use of the Services following the effective date of an updated Privacy Policy constitutes acceptance of the revised Privacy Policy to the extent permitted by applicable law.

30. Contact Us

If you have questions, concerns, or requests relating to this Privacy Policy or the processing of your Personal Data, you may contact us using the details below:

31. Grievance Officer

In accordance with applicable law, users may contact our Grirequently Officer regarding complaints relating to privacy, Personal Data, or this Privacy Policy.

We will make reasonable efforts to acknowledge and address complaints within the timelines prescribed by applicable law.

32. Acceptance of this Privacy Policy

By creating an account, accessing, or using Valzy, you acknowledge that:

• you have read and understood this Privacy Policy;
• you consent to the collection, use, storage, disclosure, and processing of your Personal Data as described herein, where consent is the applicable legal basis;
• you agree to the processing of your information for the purposes necessary to provide the Services;
• you understand your rights regarding your Personal Data under applicable law.

If you do not agree with this Privacy Policy, you should discontinue use of the Services and may request deletion of your account.