Cancellation and Refund Policy

1. Who this applies to

Valzy takes payment in two situations, and each is treated differently:

• Business customers — venues, event organisers and valet staffing companies who engage Valzy under a quotation or contract.
• Individual customers — a guest who pays a valet fee through the Valzy customer app.

Where a venue, hotel or event organiser charges you directly for valet parking, that charge is theirs and not ours. Any refund claim for such a charge must be raised with that venue under its own policy.

2. Business customers — events

For a one-off event engagement such as a wedding, cancellation charges depend on how much notice we receive before the scheduled event date:

• More than 7 days before the event: the engagement may be cancelled and any advance paid is refunded in full.
• Between 48 hours and 7 days before the event: the advance is refunded after deducting costs already committed on your behalf, such as printed key tags and rostered staff. We will itemise any deduction.
• Less than 48 hours before the event: the engagement is non-refundable, because staffing and materials have already been committed.

An event may be rescheduled once at no charge if we receive at least 7 days’ notice and the new date is within 6 months of the original, subject to availability.

3. Business customers — ongoing venue contracts

Ongoing venue and valet-company contracts run for the term stated in the contract and may be cancelled with the notice period stated there.

• Fees already invoiced for a completed billing period are not refundable, as the service for that period has been delivered.
• Where a contract is cancelled part-way through a prepaid period, the unused balance of that period is refunded on a pro-rata basis unless the contract expressly states otherwise.
• Setup, onboarding and one-time hardware charges, including printed key tags, are not refundable once delivered.

Where a specific contract and this policy differ, the signed contract prevails.

4. Individual customers — in-app valet payments

• Before the car is collected: if you cancel a valet request before your vehicle has been taken in, you are charged nothing. If a payment has already been taken, it is refunded in full.
• Once the valet service has been performed: the fee is not refundable, because the service has been delivered.
• If we fail to deliver: where a payment is taken but the service is not provided at all, the payment is refunded in full.

5. Failed, duplicate and incorrect payments

If you are charged twice for the same service, charged after a failed transaction, or charged an amount that does not match your quotation or receipt, tell us and we will refund the excess in full. This applies regardless of the timelines above.

Where a payment is debited from your account but does not reach us, it is ordinarily reversed automatically by your bank or the payment gateway. If it has not reversed within 7 working days, contact us with the transaction reference and we will pursue it with the gateway on your behalf.

6. How to request a cancellation or refund

Write to info@valzy.co.in, or message us on WhatsApp at +91 73893 39187. Include:

• your name and the venue, event or booking concerned;
• the invoice number or payment transaction reference;
• the amount charged and the date of the charge;
• the reason for the cancellation or refund request.

We acknowledge every request within 2 working days and tell you whether it is approved, along with the reason if it is not.

7. How refunds are paid and how long they take

• Approved refunds are made to the original payment method. We do not refund to a different card, account or instrument.
• We initiate approved refunds within 7 working days of approving the request.
• Once initiated, the money ordinarily reaches your account within 5 to 10 working days, depending on your bank or card issuer. That final leg is controlled by your bank, not by us.
• Refunds are made in Indian Rupees. Payment gateway charges, where they are not returned to us, and any bank charges levied at your end, may be deducted.

8. Disputes

If you are not satisfied with the outcome of a refund request, you may escalate it to our grievance contact below. We will review the decision and respond within a reasonable time, in line with applicable law.