Terms and Conditions

1. Definitions

• "Company", "we", "us", or "our" means Valzy Tech Private Limited.
• "Service" means our website, landing pages, QR code flows, WhatsApp-based communication flows, customer support, operational coordination, and other related tools used to match customers with valet staff or parking operators.
• "User", "you", or "your" means any person who accesses or uses the Service.
• "Venue" means any hotel, restaurant, club, mall, parking facility, event venue, or other business that uses or facilitates our Service.

2. Nature of the Service

We provide technology, communication, and operational coordination support for valet request handling and vehicle retrieval. Where a third-party valet person, parking operator, venue, hotel, club, or other service provider physically handles the vehicle, that party remains responsible for its own operations unless a separate written agreement says otherwise.

Our role is limited to helping route requests, share operational updates, and support communication between the relevant parties. We are not a parking operator, garage operator, chauffeur service, mechanic, insurer, or vehicle custodian unless we explicitly state otherwise in a signed agreement.

3. No Login / No Account Requirement

Our Service currently operates without user accounts or login credentials. Access may be through WhatsApp, QR code, or website-based request flows.

Because there is no login system, you are responsible for using only the phone number, token, or device you control or are authorized to use.

4. Eligibility and Authorized Use

The Service is intended for use by persons who are authorized to act for the vehicle owner or lawful possessor. You must not use the Service if you do not have authority to request or approve vehicle retrieval, handover, or related communications.

You confirm that any information you provide is accurate, complete, and provided with authority.

5. User Responsibilities

• You agree to provide correct token numbers, vehicle details, contact details, instructions, and retrieval requests.
• You agree not to send unnecessary sensitive information, abusive messages, false claims, or misleading instructions.
• You are responsible for securing your own phone, WhatsApp account, and device.

6. WhatsApp and Communication Consent

By starting a conversation, sending a token, using a QR code, or otherwise contacting us through WhatsApp or similar channels, you agree that we may send you service-related messages, confirmations, operational updates, support replies, and retrieval-related notices.

Our messages are limited to service-related communication unless you separately consent to receive other communications.

You are responsible for ensuring that you have the right to use the number or account from which you contact us.

7. Use of the Service

Our Service may be used for valet coordination, token matching, retrieval request handling, customer support, status updates, and handover coordination.

We may rely on token numbers, vehicle numbers, request timestamps, and communication history to match the correct request with the correct operational session.

8. Testing / Beta Stage

The Service may be in testing, pilot, or beta mode. Features may change, be delayed, be suspended, or stop working temporarily without prior notice.

We do not guarantee uninterrupted availability, error-free performance, or that every request will be processed instantly.

You agree that service improvements, fixes, or feature changes may occur at any time.

9. Payment Terms

At present, we do not process user payments directly through the Service unless we explicitly state otherwise in writing.

If any payment is collected by a Venue, hotel, club, parking operator, or third-party valet company, that payment is governed by their own terms, policies, and receipts, not ours.

We are not responsible for payment disputes between you and any third party unless the dispute arises from our own direct written agreement.

10. Cancellations and Refunds

Where we collect payment directly for the Service, cancellations and refunds are governed by our Cancellation and Refund Policy, which forms part of these Terms.

If a third party, such as a venue or event organiser, charges you directly, any refund or cancellation claim for that charge must be raised directly with that third party under its own policy.

11. Third-Party Services

We may use third-party infrastructure, hosting, messaging, analytics, storage, and support tools, including Meta / WhatsApp Business Platform.

Those third parties may have their own terms, privacy policies, service limits, and operational rules. We are not responsible for the independent actions or policies of third parties, except to the extent required by applicable law.

12. Access, Suspension, and Blocking

We may suspend, restrict, block, or refuse access to the Service at any time if we believe there is misuse, fraud, harassment, abuse, legal risk, security risk, or operational interference.

We may also suspend the Service for maintenance, troubleshooting, safety, or compliance reasons.

13. Acceptable Use

You must not use the Service to harass staff, send spam, impersonate another person, submit false token numbers, attempt unauthorized access, interfere with operations, or break applicable law.

You must not use the Service in any way that could damage our systems, reputation, staff, or third-party operations.

14. Disclaimers

The Service is provided on an "as is" and "as available" basis to the maximum extent permitted by law.

We do not make warranties that the Service will always be secure, available, error-free, accurate, or suitable for every purpose.

We do not guarantee the conduct, timing, workmanship, safety, or completeness of any third-party valet person, parking operator, venue, or related service provider.

15. Limitation of Liability

To the maximum extent permitted by law, Valzy Tech Private Limited will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages.

To the maximum extent permitted by law, we will not be liable for loss of profits, loss of business, loss of data, loss of goodwill, operational delays, or missed opportunities arising from use of or inability to use the Service.

16. Vehicle Custody and Third-Party Responsibility

We do not take custody of your vehicle unless a separate written agreement explicitly states that we do.

Where a Venue, parking operator, or third-party valet person handles the vehicle, that party is primarily responsible for vehicle custody, parking operations, physical handling, and related operational care.

You agree that any claim about physical vehicle damage, theft, loss, delayed handover, parking mishandling, or valet misconduct should first be raised against the party that had custody or operational control at the relevant time, subject to applicable law.

17. Indemnity

You agree to indemnify and hold harmless Valzy Tech Private Limited, its directors, officers, employees, contractors, and service providers from claims, losses, liabilities, damages, costs, and expenses arising from your misuse of the Service, false information, unauthorized use, violation of these Terms, or violation of any law or third-party right.

18. Intellectual Property

All content, logos, text, designs, workflows, software logic, and materials used in the Service are owned by or licensed to Valzy Tech Private Limited unless stated otherwise.

You may not copy, modify, reverse engineer, resell, or exploit our materials without our written permission.

19. Privacy

Our collection and use of personal data is described in our Privacy Policy. By using the Service, you also acknowledge the Privacy Policy.

If there is any conflict between these Terms and the Privacy Policy on data handling, the Privacy Policy will apply to the extent of that conflict.

20. Force Majeure

We are not responsible for delays or failures caused by events beyond our reasonable control, including internet outages, power failures, WhatsApp/Meta outages, strikes, civil disturbances, weather events, venue disruptions, government action, or third-party system failures.

21. Changes to the Service and Terms

We may update, modify, pause, or discontinue any part of the Service at any time.

We may also revise these Terms from time to time. Continued use of the Service after a change means you accept the updated Terms.

22. Termination

These Terms remain in effect while you use the Service.

We may terminate or suspend access immediately if we believe you have violated these Terms, created risk, or interfered with operations.

23. Governing Law and Jurisdiction

These Terms are governed by the laws of India.

Subject to applicable law, the courts at Bhopal, Madhya Pradesh will have exclusive jurisdiction over disputes arising from or relating to these Terms or the Service.